Cake Policies & Guarantees

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3-D cakes, cakes with 2 or more tiers, and orders over $125 may require a signed customer waiver and deposit or prepayment.

Cupcake stands, cake stands, and rented plastic accessories MUST be returned within 3 business days for customers to have their deposit returned.

Tiered cake serving sizes are based on industry standard (4” Tall, 2” Deep and 1” Thick).

We do our best to take precautions when any allergy concerns are present, however we can not guarantee cross contamination.

Allergens Found in Our Shop:

  • Nuts and Nut By-Products
  • Eggs and Egg By-Products
  • Milk and Dairy Products
  • Food Coloring
  • Soy
  • Wheat

Cancellation Policy:
Changes and cancellations to retail orders are accepted until 48 hours prior to scheduled pick up time. No refunds will be provided for prepaid orders that are cancelled with less than 48 hours notice.

Changes to order:
You may make any changes that you wish to a retail order until 48 hours prior to the pick up time on your written order form. We cannot guarantee any additional flavors will be available if changes are made within 48 hours.

Guarantees:
1. We guarantee that your cake/cupcakes will be decorated to every specification on your written order form. Upon pickup of your cake, adjustments that are not on the order form can be made for an additional charge.

2. We will always take you through our 3 point check, when you pick up your cake. This means that we will ask you if everything is spelled correctly. We will go through your entire order with you, with a copy of your paper order in hand. We will ask if the cake is to your satisfaction.

Refund Policy:

If upon picking up your cake, you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake. If you choose not to take the cake, you will be issued a full refund via original purchase method. In the unlikely event of any mistakes to the order, they must be corrected BEFORE leaving with the cake.

Upon pickup of your cake, adjustments to the cake decoration can be made, if there are decorators in the building, for an additional charge. Once the cake leaves our shop, you may bring the cake back in for design adjustments, however there may be a charge for this service as well. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.

After the cake leaves the shop, special consideration will be given to any issues regarding cake flavors and fillings. Refunds will be determined based upon portion of cake returned to the shop.

Artistic License Disclaimer:
Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.